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Terms & Conditions

This page (together with the documents it refers to) outlines the terms and conditions on which we grant you access to and use of our website and the terms and conditions under which we supply any of the products (Products) listed on to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights.


1. Information About Us

1.1 (“Our Site”) is owned and operated by The British Chamomile Company (“we,” “us” or “The British Chamomile Company”). Our address is The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU.


2. Use of Our Site

2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.


2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by The British Chamomile Company. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.


2.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal, non-commercial use). Any use of Our Site content requires the prior written permission of The British Chamomile Company.


2.4 You agree to use Our Site only for lawful purposes in accordance with these terms and conditions, and in a way that does not infringe the rights of, or restrict or inhibit anyone else's use and enjoyment of, Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.


2.5 Our Site content, including the information, names, images, pictures, logos and icons regarding or relating to The British Chamomile Company and/or its products and services (or to third party products and services), is provided "AS IS" and on an "AS AVAILABLE" basis. Product images shown on Our Site are for reference purposes only and may not reflect the true size, shape or colour of the product. To the extent permitted by law and without prejudice to section 10, we exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it. We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.


2.6 The names, images and logos identifying The British Chamomile Company or third parties and their products and services are subject to copyright, design rights and trade marks of The British Chamomile Company and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of The British Chamomile Company or any other third party.


2.7 Links on Our Site may lead to other websites. The British Chamomile Company accepts no responsibility for the content, accuracy or function of such websites nor does The British Chamomile Company endorse the contents of such sites.


3. Cancellation

3.1 You may cancel your order within 14 days of the date on which the Products are delivered to you for any reason. Please be aware that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described (please see sections 5.5 and 5.6 for further information about returning faulty goods).

You can cancel during this 14-day cooling-off period by (a) informing us by emailing your cancellation to us at and (b) returning the Product(s) to us. Products should be returned to The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU without undue delay and in any case, not later than 14 days from the day on which you cancel. Please note that we will not reimburse your postage costs for returning Products. You will be responsible for the cost of returning the item(s) to us and risk remains with you until we receive the Product(s). These provisions do not affect any statutory rights that you may have.


3.2 The British Chamomile Company may not be able to accept returns under the cooling off period of the following types of goods and/or taking into account the following circumstances:


3.2.1 Goods made to your specifications or that have been personalised;

3.2.2 Goods which are liable to deteriorate or expire rapidly;

3.2.3 Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;

3.2.4 Goods which are, after delivery, according to their nature, inseparably mixed with other items;

3.2.5 Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 3.2.3 or 3.2.4 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.


4. Effect of Cancellation & Refund Policy

4.1 If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments we have received from you in respect of the returned Products including any applicable costs of delivery to you except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.


4.2 We may make a deduction from the reimbursement for any loss in value of any Products supplied, if the loss is the result of unnecessary handling.  Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e what you would do in a shop to inspect the products prior to purchase). For the avoidance of doubt, we will not refund Product(s) which have been opened or tampered with or which have been consumed in whole or in part (unless the Products are defective and such defect was only apparent on opening of the Product). It is your responsibility to ensure Products are returned in suitable packaging, we will make a deduction from the reimbursement of any items returned damaged if they are not suitably packaged.


4.3 Please note that we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent the Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.


4.4 We may have to cancel an order before the Products are delivered, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.


5. Return of Faulty Products

5.1 We are under a legal obligation to supply products that conform to the Contract.  Therefore, if the Products delivered are not of satisfactory quality or do not conform to the description provided or any of these terms upon delivery, you may cancel the Contract and obtain a full refund (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) by returning the faulty Products to us at The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU within 6 months from the date of purchase.  On notifying The British Chamomile Company of your faulty Products, please provide proof of purchase (providing your order number will be satisfactory).


5.2 Please note that we may withhold reimbursement until we have received the faulty Products back or you have supplied evidence of having sent the faulty Products back, whichever is the earliest. We will then reimburse you within 14 days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.


6. Availability

6.1 The Products shown on Our Site are a fair representation of the actual terms, although minor details may vary.


6.2 All Products offered are subject to availability. We will endeavour to identify any “out of stock” products on Our Site – occasionally, large or frequent orders might mean we run out of stock during the trading day.


7. UK And International Deliveries

7.1 Goods should be despatched within three business days of ordering. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.


7.2 Delivery times and estimates are subject to receipt of an order before the daily cut-off point. Find out more about our delivery costs and arrival times.


7.3 All goods purchased by you will be delivered within 30 calendar days of our order confirmation unless otherwise agreed.


8. Risk And Title

8.1 The Products will be at your risk from the time of signed delivery.


8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


9. Price And Payment

9.1 The price of any Products will be as quoted on Our Site when you place your order, except in cases of obvious error.


9.2 These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount due.


9.3 Prices may change from time to time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on Our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.


9.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.


9.5 Payment for all Products must be by the following credit or debit cards, Visa, Visa Delta, Visa Electron, MasterCard, Switch, Solo and American Express. Payment will be taken at the time of ordering.


9.6 You undertake that the details you provide to us for the purpose of ordering or purchasing Products are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Products or services ordered.


10. Import Duty

10.1 If you order Products from Our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


10.2 In the event that import duties and taxes remain unpaid by you, we are under no obligation to compensate for any losses as a result of destruction or abandonment of your order.


10.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


11. Our Warranty For The Products And Your Use Of Our Site

11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Products. We warrant that the Products are: as described on Our Site; of satisfactory quality; and fit for any purpose held out by us.


11.2 Subject to section 10.1, under no circumstances will The British Chamomile Company be liable whether in contract, tort, breach of statutory duty, or otherwise, for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):


(a) loss or corruption of data;
(b) loss of profits, sales, business or revenue;
(c) loss of business opportunity;
(d) loss of goodwill or injury to reputation;
(e) losses suffered by third parties; or
(f) any indirect, consequential, special or exemplary loss or damages arising from the use of Our Site regardless of the form of action.


11.3 Subject to section 10.1 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted by law. Your statutory rights are not affected.


12. Written Communications

12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


13. Complaints

13.1 If you have any complaint about our service or Products, we would very much like to hear from you. Please e-mail us at


14. Online Security

14.1 We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure.  Our Payment Service Provider is Wix Payments.  Wix Payments enables us to accept payments using Adyen N.V. (“Adyen”) or Stripe Inc. (“Stripe”), their affiliates, and the acquiring bank.


14.2 If you have any specific questions please contact us directly by e-mail at


15. Your Account

15.1 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


15.2 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘My Account’ area of the website.


15.3 The British Chamomile Company reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


16. Your Conduct

16.1 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.


17. Our Right To Vary These Terms And Conditions

17.1 We have the right to revise and amend these terms and conditions from time to time.


17.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


18. Law And Jurisdiction

18.1 Contracts for the purchase of Products through Our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.


19. General

19.1 If there is any conflict between these terms and specific terms appearing elsewhere on Our Site then the latter shall prevail.


19.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.


20. Special Offers Terms And Conditions

20.1 Free UK Standard Shipping (normally £3.95) applies to orders over £25 (inclusive of VAT) after any promotional discounts have been taken off.  Free UK Standard Shipping applies only to orders for delivery in the UK.  Please note, large volume orders may be subject to additional delivery charges.  This will be discussed with you, before your order is dispatched.


21. Product Photography

21.1 Product images shown on the website are for reference purposes only and may not reflect the true size, shape or colour of the product.

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