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Privacy Policy

www.britishchamomile.co.uk is owned and operated by The British Chamomile Company (“we,” “us” or “The British Chamomile Company”). Our address is The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU.

 

This privacy notice tells you about the information we collect about you when you visit our website or otherwise provide us with information.

It also tells you how you can exercise your rights (including the right to object to some of the data handling we carry out).

 

1. What type of information do we collect?

1.1 We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login e-mail address; password; computer and connection information and purchase history.

 

1.2 We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

1.3 We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

2. How do we collect information?

2.1 When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

3. Why do we collect such personal information?

3.1 We collect such Non-personal and Personal Information for the following purposes:

 

(a) To provide and operate the Services

(b) To provide ongoing customer assistance to our Visitors.

(c) To be able to contact our Visitors with general or personalized service-related notices and promotional messages.

(d)To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

(e) To comply with any applicable laws and regulations.

 

4. How do we store, use, share and disclose your personal information?

4.1 www.britishchamomile.co.uk is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

4.2 All direct payment gateways offered by Wix.com and used by www.britishchamomile.co.uk adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

5. How do we communicate with our site visitors?

5.1 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

6. How do we use cookies and other tracking tools?

6.1 Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

 

Cookie Name: XSRF-TOKEN

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential

 

Cookie Name: hs

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential

 

Cookie Name: svSession

Purpose: Used in connection with user login

Duration: 2 years

Cookie Type: Essential

 

Cookie Name: SSR-caching

Purpose: Used to indicate the system from which the site was rendered

Duration: 1 minute

Cookie Type: Essential

 

Cookie Name: _wixCIDX

Purpose: Used for system monitoring/debugging

Duration: 3 months

Cookie Type: Essential

 

Cookie Name: _wix_browser_sess

Purpose: Used for system monitoring/debugging

Duration: Session

Cookie Type: Essential

 

Cookie Name: consent-policy

Purpose: Used for cookie banner parameters

Duration: 12 months

Cookie Type: Essential

 

Cookie Name: smSession

Purpose: Used to identify logged in site members

Duration: Session

Cookie Type: Essential

 

Cookie Name: TS*

Purpose: Used for security and anti-fraud reasons

Duration: Session

Cookie Type: Essential

 

Cookie Name: bSession

Purpose: Used for system effectiveness measurement

Duration: 30 minutes

Cookie Type: Essential

 

Cookie Name: fedops.logger.sessionld

Purpose: Used for stability/effectiveness measurement

Duration: 12 months

Cookie Type: Essential

 

Cookie Name: wixLanguage

Purpose: Used on multilingual websites to save user language preference

Duration: 12 months

Cookie Type: Functional

 

7. How can I withdraw my consent?

If you don’t want us to process your data anymore, please contact us:

 

hello@britishchamomile.co.uk

 

The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU

 

8. Privacy Policy updates

8.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

9. Questions and contact information

9.1 If you would like to access, correct, amend or delete any personal information we have about you please contact us:

 

hello@britishchamomile.co.uk

 

The British Chamomile Company, 35 Heather Close, Oswestry, Shropshire, SY11 2UU

 

 

This Privacy Policy was last updated on 23/10/2021.

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